Program Description

ClaimTek, LLC (“ClaimTek,” “we,” “us,” or “our”) provides medical billing, revenue cycle management, and related Practice Management/EHR software services (including our MedOffice platform) directly to healthcare providers and practices. We offer an SMS/text messaging program (the “Program”) to individuals who have opted in to receive text messages from us related to:

Prospective client outreach, including information about our medical billing services, revenue cycle management, MedOffice software, pricing, demos, and onboarding;

Existing client support, including account notifications, claims/billing status updates, appointment or training reminders, software update notices, and responses to support inquiries.

By opting in, you consent to receive recurring SMS messages from ClaimTek at the mobile number you provided, sent by or on behalf of ClaimTek using an automated messaging platform.

How You Opt In

You may be enrolled in the Program by:

Submitting your mobile number through a web form, landing page, or lead intake form on claimtekmedicalbilling.com and affirmatively checking a consent box or otherwise agreeing to receive text messages;

Providing your mobile number to a ClaimTek sales representative and verbally or in writing agreeing to receive texts;

Texting a designated keyword to a ClaimTek number; or

Providing your mobile number as an existing client and agreeing to receive account or support-related texts as part of your service agreement.

Consent to receive text messages is not a condition of purchasing any goods or services from ClaimTek.

Message Frequency

Message frequency varies depending on your engagement with ClaimTek (e.g., where you are in the sales process, or the nature of a support issue). You may receive up to approximately 4–8 messages per month, though this may be higher during active onboarding, implementation, or support periods.

Message and Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and plan. ClaimTek does not charge for participation in the Program, but you are responsible for any fees charged by your wireless carrier.

Opt-Out Instructions

You may opt out of receiving text messages from ClaimTek at any time by replying STOP to any message you receive. After you send STOP, we will send you a one-time confirmation message that you have been unsubscribed, and you will receive no further messages unless you re-opt in. You may also opt out by contacting us using the information in Section 9 below.

If you are enrolled in more than one ClaimTek messaging program, you may need to text STOP separately for each, or you can contact us directly to be removed from all programs.

Help Instructions

For help at any time, reply HELP to any message, or contact us directly using the information in Section 9 below.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Participating carriers include major U.S. wireless carriers. Carrier coverage and message delivery are not guaranteed, and ClaimTek is not responsible for delays or failures in message delivery caused by your carrier or device.

Privacy

Your use of the Program and any personal information you provide is subject to our Privacy Policy, available at: https://claimtekmedicalbilling.com/privacy-policy/

No mobile opt-in data or phone numbers collected for SMS consent purposes will be sold, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Because this Program may involve communications with healthcare providers regarding billing and claims matters, ClaimTek will not include any patient health information (PHI) or other sensitive account details in SMS messages. Text messages are used only for scheduling, general notifications, and non-sensitive status updates; any details requiring HIPAA-protected information are handled through secure, compliant channels (e.g., direct phone/email contact).

Contact Us

ClaimTek, LLC
5400 Trabuco Rd, Suite 100
Irvine, CA 92620

Phone: (800) 224-7450
Email: info@claimtekmedicalbilling.com

Changes to These Terms

ClaimTek may update these Terms of Service from time to time. Continued participation in the Program after changes are posted constitutes your acceptance of the revised terms.

Supported Carriers

Carriers are not liable for delayed or undelivered messages. This Program is compatible with most major U.S. mobile carriers.